accurip

Issue: Windows 7 Authentication Invalid Error

Reason: Windows 7 upgrades may experience a change in their system registry file that causes AccuRIP to display the error (authentication invalid).

Resolve: Contact Freehand Graphics for assistance techsupport@accurip.net.

Mostly with Windows users, but sometimes with Mac as well a user will receive a message saying "AccuRIP can not connect to RipCore". RipCore is a printing service used by AccuRIP to loads upon start of the computer operating system.

The connection issue can be from a "firewall" software that is "blocking" the RipCore service and or "AccuRIP" itself. Open your firewall software and "Allow" full access or privileges to both services. There are Flash videos to help users located on this website.

"When in doubt, wipe it out":

By this we mean "print drivers" not the AccuRIP software.

Issue: there is only one file in the AccuRIP print Queue and under "Processing Status" it says COPY 100% rather than RIP 100%. File is stuck.

Resolve: delete the file in the print Queue, close AccuRIP, restart your computer and try again.

Issue: the print head moves back and fourth, the film advances but there is no image being printed.

Resolve: using the Epson software run a "nozzle check" and perform a head cleaning if needed. The RIP is sending the data to the printer properly, the printer knows it has ink, but a clog is preventing the system from spraying.

Issue: no images are printing just long lines of code are being printed on the film.

Issue: films come out of the printer wet.

Resolve:

1. Check that you are using the proper ink to film combination. There are dye inks and Pigment inks and they are formulated to work with specific films.
2. Decrease the "Droplet Weight" in AccuRIP's SETUP window. File Menu>SETUP.

Issue: films will not burn a screen properly (light density, looks like "tinted sun glasses").

Resolve:

1. Check that you are using the proper ink to film combination. There are Dye inks and Pigment inks and they are formulated to work with specific films.
2. Increase the "Droplet Weight" in AccuRIP's SETUP window. File Menu>SETUP.

Issue: evenly spaced thin horizontal streaks print on film.

Issue: long vertical streaks on the right side of the film. Looks like bar codes.

Resolve: the media size in AccuRIP and your page size in your graphics program "print window" do not match. Advised to download a FREE upgrade at www.accurip.net Use the trial version to upgrade your present version, no questions asked – it will auto update seamlessly.

The newest release of AccuRIP has a great feature that auto adjusts the media size based on the "page/document size" set in the properties of your graphics program.